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Furniture Protection Plans

EasyCare Protection Plans

Our protection plan by ServeCo is here for you. When an accident happens, your investment is protected. La-Z-Boy.com offers 5-Year Fabric and Leather Easy Care Plans. Terms of service and details on what's covered can be seen below.

Protection Plan Terms of Service:

This Five (5) Year Easy Care Protection Plan (“Protection Plan”) is a Service Contact between you (“You”; “Your”), the original purchaser and consumer, and Service Contract Specialists, Inc. (“SCS”; “We”; “Our”; “Us), located at: 19 Smiley Ingram Rd Cartersville, GA 30184, (888) 682-3612, except in Florida, where the obligor is Ironwood Warranty of Florida, LLC (license number: 48287), located at: 400 Missouri Ave, Suite 120, Jeffersonville, IN 47130, (833) 775- 0249, and in Arizona, where the obligor is Ironwood Warranty, LLC, located at: 400 Missouri Ave, Suite 120, Jeffersonville, IN 47130, and in Virginia and Washington, where the obligor is, Lexington National Warranty Services, LLC, located at: P.O. Box 6098, Lutherville, MD 21094, (888) 888-2245. This Protection Plan is administered by SCS.

  • This Protection Plan is not a cleaning or maintenance contract, insurance policy, or Your original manufacturer’s warranty. This Plan covers Your covered furniture for certain mechanical and structural breakdown and accidental damage from normal household use, as listed in the “WHAT IS COVERED” section.

  • This Protection Plan is only valid for new furniture purchased at the same time as this Protection Plan and appears on the sales ticket (sales receipt) with the Protection Plan. It is valid for a period of five (5) years (“the Term”) from the delivery date of Your new furniture. It is not renewable and is non-transferable.

  • SCS liability under this agreement is limited to the retail price You paid for Your covered furniture or up to $20,000, whichever is less. For area rugs, SCS liability under this agreement is limited to the retail price You paid for Your covered area rug or up to $1,500, whichever is less.

  • If a covered event occurs during the Term of this Protection Plan, SCS agrees to provide Service (“Service”) as outlined in the “SERVICE PROCEDURES” section of this Protection Plan.

  • This Protection Plan includes this document as well as Your sales ticket (sales receipt). You must provide a sales ticket (sales receipt) for Your covered furniture to receive service.

Requirements for Requesting Service:

Failure to meet any of the following requirements can result in a denial of Service under this Protection Plan:

  • The furniture must have been delivered and installed soil-free and damage-free from the store where it was purchased;

  • You must have performed all routine and preventative maintenance, as recommended by the manufacturer;

  • Any stain or damage must be reported to SCS within thirty (30) days of the date that the stain or damage occurred. Notify SCS by calling (888) 219-8923;

  • If a spill occurs, simply blot with a clean, dry cloth. If the stain persists, please contact SCS before attempting any further cleaning.

Service Procedures:

If SCS determines that the reported stain or damage is covered under this Protection Plan, SCS will perform one or more of the following:

  • SCS may provide a cleaning kit or consultation on how to remove the stain.

  • SCS may dispatch an authorized technician to remove the stain or repair the damaged area.

  • SCS may replace all or part of the affected area, component, or piece of furniture. Dye lots vary and furniture may fade over time, so replacements may not exactly match the color of non-replaced areas. Replacement parts may be new or rebuilt or refurbished as determined by SCS.

  • SCS may provide for a store credit at the original store where purchased in an amount equal to the original purchase price of the affected piece of furniture (“Reselection”). Your Reselection store credit is only valid for 60 days after notification by SCS.

  • Replacement, or Reselection will complete Your coverage under this Protection Plan on the area, component, or piece of furniture. Replaced or Reselected furniture may be eligible for a new SCS Protection Plan at the discretion of SCS.

  • If You submit a covered claim for a stain or damage and the particular store location where You originally purchased Your furniture has closed, no longer carries SCS as a supplier, changed ownership, or has stopped selling new furniture since Your purchase, SCS will provide repair service only, and will not replace the item if it is unrepairable.

What Is Covered:

This Protection Plan provides Service for accidental stains or damage from only the items listed in the “WHAT IS COVERED” section of this Protection Plan that occurred as a result of a specific incident. Coverage is specific to the plan that You purchased. Please reference Your sales ticket (sales receipt) for the applicable plan code:

FABRIC: Plan Code: USF

  • Any food or drinks normally consumed by humans

  • Human bodily fluids

  • Pet bodily fluids

  • Vomit

  • Gel pen

  • Highlighter

  • Crayon

  • Grass

  • Grease

  • Iodine

  • Shoe Polish

  • Puncture, cut, tear, or rip from a specific incident

  • Any burn or heat mark from a cigarette or hot dinner plate

LEATHER: Plan Code: USL

  • Any food or drinks normally consumed by humans

  • Human bodily fluids

  • Pet bodily fluids

  • Gel pen

  • Highlighter

  • Crayon

  • Grass

  • Grease

  • Iodine

  • Shoe Polish

  • Puncture, cut, tear, or rip from a specific incident

  • Blue jean dye transfer

  • Newspaper print transfer

  • Any burn or heat mark from a cigarette or hot dinner plate

What Is Not Covered:

This Protection Plan provides no Service or benefit for any of the following:

General

  • Any stain or damage that is not specifically listed under the section titled “WHAT IS COVERED;”

  • When the actions listed in the “REQUIREMENTS FOR REQUESTING SERVICE” have not been followed;

  • Any accumulation of stains or damage, including stains, damage, or soil buildup (as well as perspiration, hair and body oil) that occurs from repeated use, rather than from a particular incident;

  • Any stain or damages of unknown origin.

Ineligible Furniture & Components

  • Furniture sold with stains or damage prior to delivery (“as is”);

  • Components and mechanisms integrated into furniture; including, but not limited to, sinks, plumbing, TV lifts, fireplace, clocks, and refrigerators;

  • Stains or damage to suede or exotic leathers;

  • Stains or damage to split-grain leather hides used in seat cushions, back cushions, or arm areas, except for bicast leather.

Improper Maintenance, Care or Misuse

  • Stains or damage on furniture that has not been properly cared for or maintained, as per Your manufacturer’s warranty;

  • Stains or damage resulting from the improper use or misuse of furniture, including the use of furniture beyond the purpose for which it had been designed;

  • Stains or damage resulting from the improper, in-home movement of furniture;

  • Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by the furniture manufacturer;

  • Stains or damage caused by animals, unless otherwise specified in the “WHAT IS COVERED” section of this document. Repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for Service;

  • Intentional stains or damage;

  • Furniture that shows signs of infestation including, but not limited to, insects, termites, cockroaches, and rodents.

Manufacturer Quality Issues

  • Stress tear (tearing or ripping of upholstery within one-half inch of and parallel to the seam line), or fabric flaws;

  • Fading, color loss or color change;

  • Loss of foam and/or innerspring resiliency (including body impressions);

  • Defects in design, materials or workmanship not specifically listed in the “WHAT IS COVERED” section;

  • Natural leather markings such as, but not limited to, scars, insect bites, brand marks, and wrinkles.

Non-Household Environments

  • Stains or damage that occur during any delivery or installation process, or before the furniture is delivered to Your residence;

  • Stains or damage that occur while the furniture is not located within Your residence;

  • Stains or damage that occur while the furniture is in storage, or being moved to or from storage, or between residences;

  • Furniture that is, or has been, used for commercial, institutional, or rental purposes, including daycare.

Wear & Tear Caused by Repeated Use (Over Time)

Damage caused by wear such as, but not limited to, the following:

  • Scuffing or other surface abrasions;

  • Stains or damage caused by wear;

  • Pilling, pulls, snags, seam separation, or fraying of fabric;

  • Loose joints;

  • Cracking and peeling.

Miscellaneous

  • Dyes and caustic solutions and chemicals;

  • Odors;

  • Feces;

  • Stains or damage covered under any manufacturer’s warranties, or under any homeowner’s, renter’s, or other insurance policy;

  • Stains or damage caused by structural problems, including, but not limited to, skylights, roofs, or water pipes;

  • Stains or damage caused by appliance malfunctions, including, but not limited to, air conditioners and water eaters;

  • Stains or damage caused by fire, smoke, flood, or other natural disaster;

  • Stains or damage caused by theft, vandalism, or as a result of any other illegal activity;

  • Stains or damage caused by independent contractors such as, but not limited to, maintenance personnel, painters, or other repair or contractor services;

  • Seasonal cracking;

  • Damage to photo finished furniture.

Materials Not Covered

  • Haitian Cotton;

  • Denim;

  • Silk;

  • Stains or damage to “X” cleaning code fabrics and non-colorfast fabrics (fabric that loses color when cleaned according to the manufacturer’s cleaning instructions);

  • Nubuck;

  • Naked Leathers.

Mechanisms & Components

This Protection Plan does not include Service needed on parts as a result of any of the following:

  • Installation, set-up, moving, or relocation from the originally installed location;

  • Negligence, misuse, abuse, improper maintenance, electrical disturbances and power surges, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than technicians who are authorized by the administrator;

  • Improper operating environment;• Any problem not involving a defect;

  • Any damage or malfunction caused by an animal or pet;

  • Any damage or malfunction caused by liquids of any kind;

  • Dropped product or components (including remote controls).

Additional Terms

  • In the event that You miss a service appointment, You may be charged a fee of up to $100.

Cancellation

You may cancel your Plan by calling Us at: (888) 219-8923 during normal business hours (Monday through Friday, 8:00 a.m. to 7:00 p.m. or Saturday 8:00 a.m. to 5:00 p.m. eastern time). If cancelled within (30) days, You will receive a refund equal to the purchase price of this Plan. After thirty (30) days, You will receive a pro-rated refund based on the portion of the coverage period that has expired minus the cost of any claims paid. We may not cancel this Plan except for fraud, material misrepresentation or non-payment of premium by You. Notice of such cancellation will be mailed to You at Your last known address at least thirty (30) days prior to cancellation and will include the effective date and reason for cancellation. If We cancel, the return premium is based upon one-hundred percent (100%) of the unearned pro-rated premium.

The purchase price of Your Protection Plan is listed in Your sales ticket (sales receipt). There is no deductible under the Protection Plan. No claims will be paid without prior authorization. You may not sell or transfer Your rights under this Protection Plan to another person. This Plan is not renewable.

Our obligations under this Plan are guaranteed by a reimbursement insurance policy issued by the Insurer of this Plan, Hornbeam Insurance Company, 471 West Main Suite 302, Louisville, KY 40202, telephone 1-833-637-0114, in the following states: AL, AK, AZ, DE, FL, GA, HI, IA, IN, KS, KY, LA, MD, MI, MS, MT, NE, NV, NJ, NC, ND, NM, OH, OR, RI, SC, SD, TN, TX, UT, WV and WY. In all other states, the Insurer of this Plan is Lexington National Insurance Corporation, P.O. Box 6098, Lutherville, MD 21094, telephone number 1-888-888-2245. If, within 60 days, We or Our Administrator have not fulfilled a claim, provided You with a refund, or if You are otherwise dissatisfied, or We are no longer a going concern, You may make a claim directly to the Insurer by contacting the Insurer at the address or phone number listed above. Please enclose a copy of Your Plan when sending correspondence to the Insurer.