We are here to help

A message from your friends at La-Z-Boy

From all of us at La-Z-Boy, we want to sincerely thank you for being part of the nationwide effort to keep our local communities healthy and safe. We are especially grateful for our first responders and healthcare professionals who are heroically working to help those in need. We appreciate your patience and understanding as we navigate through these challenging times.

At present time, we are in the process of re-opening stores where we are permitted to do so but a number of our stores still remain closed. This is in accordance with state/province and local government directives to bring the spread of Covid-19 under control as quickly as possible. We encourage you to visit our Store Locator to see the status of nearby locations, check hours and view special services that we are making available.

The cleanliness of our retail stores is something we’ve always taken pride in. To ensure the health and safety of our customers and employees, we are addressing the challenges posed by COVID-19 by following the guidance of local governments, the Centers for Disease Control and the World Health Organization. This includes additional procedures to clean and disinfect surfaces within our stores and wearing protective face-masks. We are also limiting the amount of people admitted into the store at one time to create a safe shopping distance. In some locations appointments are also available for those who prefer a private shopping experience.

If our store near you remains closed, or if you feel uncomfortable visiting a retail location, our online store at www.la-z-boy.com is still open and accepting new orders. Many of our interior designers are also available for virtual consultations. Where possible, our warehouse and delivery services are up and running, while observing enhanced health protocols to help keep you and our team members safe.

We look forward to bringing you all the style, value and comfort that you expect from La-Z-Boy. If you need to reach us for any reason, our Comfort Care team is available (working remotely) and are here to help via email or phone.

Thank you for choosing La-Z-Boy to bring comfort to your home. Take care of yourself and your loved ones, and we hope to see you soon.

Your La-Z-Boy Family

Overhead shot of La-Z-Boy employees

Questions you may have been pondering

How do I determine if stores are open or closed?

Like you, we are following rules established by local governments to prevent the spread of COVID-19 and flatten the curve. Our primary focus is the health, safety and well-being of our employees and their families, as well as our customers and the communities in which we operate. We will re-open some stores where permitted, though a number of our stores will still remain closed. It’s too soon to tell when all our stores may reopen, but we encourage you to visit our Store Locator to see the status of nearby locations, check hours and view special services that may be available.

What are you doing to keep your stores clean?

Once our stores are open, we will continue to ensure the health and safety of our customers and employees. We are following the guidance of local governments, the Centers for Disease Control and the World Health Organization. This includes additional procedures to clean and disinfect surfaces within our stores and wearing protective face-masks. We are also limiting the amount of people admitted into the store at one time to create a safe shopping distance. In most locations, appointments are also available for those who prefer a private shopping experience. View our Private Appointments page to view availability near you.

What if a store near me is closed and I still want to buy something?

La-Z-Boy.com is still up and running even when a store near you may be closed. You can still find inspiration, research products, even see what products look like in your own home. Sound too good to be true? Download the La-Z-Boy Augmented Reality App and see for yourself. In some locations, we are also offering virtual design services. Click Here to learn about our Free Design Services, see some examples of the magic we work and request to speak with a designer.

Are you still delivering orders?

Our warehouse and delivery services are up and running where possible, while observing enhanced health protocols to help keep you and our team members safe.

While your stores are closed should I expect a delay in my order?

Where delivery is available, many of our products can be ready for you to enjoy in a matter of days. In other cases we will custom build your new product and have it to your home in as little as 8-10 weeks.

What precautions are you taking when providing in-home delivery?

Our delivery drivers are taking additional measures to keep everyone safe. We are following guidelines provided by the Centers for Disease Control including cleaning and disinfecting surfaces you may come into contact with during the delivery process. We may also keep our distance while in your home and wear protective masks. We encourage you to do the same.

Our white-glove delivery normally includes setup of your new furniture inside your home, an overview of your new product and removal of any packaging. We understand that you may be wary of having us in your home at present time. Therefore, where possible, we will try and accommodate requests to deliver to product to your doorstep or an alternative location, such as a garage.

I love La-Z-Boy, but I’d really like to wait and have my order delivered at a later date.

No problem, we get it. We want you to feel safe, healthy and comfortable with your new La-Z-Boy product. If you would like to have us deliver at a later date, we are happy to reschedule for you. Just give us a call and we will find a date and time that you are comfortable with.

Are interior designers still available to transform my room from drab to fab?

As much as possible, our designers are still doing their best to provide you with advice, ideas and recommendations. Where possible, our interior designers are also able to offer in-home design consultations. In most locations, we are also offering virtual design services. Click Here to learn about our Free Design Services, see some examples of the magic we work and request to speak with a designer.

How can I remake my room when I’m being careful not to leave my home?

We live by the rule – ‘When life gets tough, rearrange the furniture.’ So, we have created a number of tools and services that make it easy to transform your home, while at home. Click Here to request free swatches samples delivered directly to your door. To customize furniture and see what it will look like in your own home, download our Augmented Reality app for iOS. To transform your entire room, or your entire house, we recommend our 3D Room Planner.