Investing in our employees
Our mission
To lead the global furnishings industry by leveraging our expertise in comfort, providing the best consumer experience, creating the highest-quality products, and empowering our people to transform rooms, homes, and communities.
Our purpose
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve.
When people are comfortable, they are free to be themselves - to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways.
Being comfortable brings out the best in us.
Our values
Courage
We aren’t afraid to try something new.
- We are results oriented and can do hard things.
- We do what is right.
- We challenge the status quo.
Curiosity
We are relentless in our mission to understand our business and consumers.
- We ask questions and explore every opportunity.
- We embrace change.
- We test and learn.
Compassion
We honor our almost 100-year legacy that was built on family.
- We lead with empathy in support of each other, our consumers and our communities.
- We foster an inclusive environment.
- We believe in positive intent.
Employee engagement
La-Z-Boy conducted an enterprise-wide employee engagement survey in March of 2019, with a greater than 85% response rate. The survey measured both employee engagement and employee enablement. La-Z-Boy scored at or above the relevant benchmarks in both categories. Key strengths include that our people are committed to the company’s strategy, that we have a strong performance culture where employees understand what is expected of them, and that La-Z-Boy expects high levels of performance. Our commitment to quality also is evident in the survey’s results with respect to providing high-quality customer experiences and our employees’ commitment to delivering high-quality work. As an opportunity, La-Z-Boy is actively working to improve its approach to decision making by delegating authority and empowering our employees to develop solutions to business challenges. The company plans to conduct follow-up surveys every two to three years.
Creating a diverse & inclusive culture
At La-Z-Boy, we recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We recognize that each employee’s unique experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality product, and make houses homes.
The Diversity, Inclusion and Belonging Council is a committed group of enterprise-wide employees, acting on behalf of our company to advance and manage La-Z-Boy’s diversity, inclusion and belonging journey. The mission of the Council is to foster an environment that attracts the best talent, values diversity of life experiences and perspectives, and encourages innovation in pursuit of mission. Through our actions, we will foster leadership and employee engagement around diversity, inclusion and belonging.
We are working closely with senior leaders to integrate diversity, inclusion and belonging into our company’s overall strategy and to help develop impactful practices and initiatives that accelerate diversity, inclusion and belonging across La-Z-Boy. Our objective is to integrate the power of diversity, inclusion and belonging into the company’s mission, operations, strategies, and business objectives.
The council will ensure we take sustainable, responsible, and impactful actions to drive diversity, inclusion and belonging across our company. The first of many areas of attention includes a plan that focuses on increasing awareness with an emphasis on the following areas:
- Diversity, Inclusion and Belonging education for all employees;
- Diverse representation in Recruiting – creating sustainable plans to increase diversity in interview slates; and
- Diagnosing and correcting internal systemic barriers for underrepresented minorities
One of our core values, Stay Connected, is a tenet that focuses on the importance of diversity and inclusion, and encourages a more collaborative and creative environment for employees at all levels.
By ensuring our business and teams are representative of the unique and diverse culture in which we live, we can attract the best talent and best serve our customers in the diverse communities where we operate.
CEO Action for Diversity & Inclusion™
We are proud to have signed the CEO Action for Diversity & Inclusion™ pledge to rally the business community to advance diversity and inclusion in the workplace. The CEO pledge outlines a specific set of actions the signatory CEOs will take to achieve a better working environment and culture, where all ideas are welcomed and employees feel comfortable and empowered to have discussions about diversity and inclusion.
We are currently on a journey which includes focusing on increasing awareness of our own biases, assessing ourselves to truly understand our opportunities as an organization along with developing an action plan, and holding ourselves accountable to ensure we are creating an environment where our employees feel they can bring their true selves to work.
A Message on Social and Racial Injustice, June 10, 2020
Employee safety & well-being
We work to forge mutually beneficial relationships with agencies such as the Occupational Safety and Health Administration (OSHA) to understand how we can best adhere to health and safety practices. During COVID, for example, we worked with county health departments to approve our return-to-office and employee safety protocols before bringing employees back to our manufacturing plants.
Our safety initiatives have enabled us to reduce our OSHA Recordable Injury Rate by over 70% since 2012 — one of the best safety records in the industry. For example, in 2021, our Dayton, Tennessee facility achieved 1,171,760 consecutive hours and our Neosho, Missouri plant achieved 601,198 consecutive hours without a lost-time incident. In fiscal year 2022, La-Z-Boy Incorporated did not have any fatalities.
